New Age Banking Summit, Dubai 2019: Digital Transformation in Banking & Finance

BusinessLive Middle East’s New Age Banking Summit 2019 drew an exceptional response from the banking and fintech sectors. Held on 30th July at Armani Hotel Dubai, the summit was designed to address key challenges and explore technologies that can accelerate the regional banking sector in the digital age.

The deliberations at New Age Banking Summit, Dubai 2019 helped the audience gain expert insights on disruptive technologies, global banking trends and new age customer needs, and an opportunity to network with industry peers and banking solution providers.

Featuring sessions on blockchain, AI, digital transformation, customer experience, open banking, data analytics, the event stressed on driving efficiency across various channels for better customer experience as well as the need to be in line with regulatory norms while embracing digitization.


The Welcome and Opening addresses were delivered by Poonam Chawla, Associate PUblisher – BusinessLive ME and Atulya Sharma, CEO, UMS Group respectively. Tariq Qureishy, Founder/CEO, EQXponential/MAD Group delivered the Chair Address.

Session 1: The Era of Digital Banking

The first session, Era of Digital Banking, started with a presentation by Sandeep Chouhan, EVP – Group Head Operations and Technology, Mashreq Bank.

The Fireside Chat, ‘Offering exemplary customer service experience – The biggest differentiator’ brought to the fore, some interesting industry insights. The panel comprising Amit Malhotra, CBD and Ahmed Alrefaei, Al Masraf Bank was moderated by Mayank Singh, Chief Editor of Business Live Middle East.

Muraleedhar Pai of Maveric Systems presented next, on Data Fabric as a necessity for driving ROI in digital transformation and Zeeshan Pervez from The Saudi Investment Bank provided insights on the changing trends in banking product development.

The panel discussion on ‘The Future of Finance in an Era of Fintech’ was moderated by Mohamed Roushdy of FinTech Bazaar. The panelists were Guilherme Rodrigues from FAB; Devid Jegerson of National Bank of Fujairah; and Monte Safieddine of IG.

The first session concluded with Union Insurance’s Anshul Srivastav presenting on ‘Innovations and Disruptions: Decoding the New Normal’. 

Session 2: Open Banking

The second session of the Summit provided a unique platform for banking and finance professionals to discuss new developments in Open Banking. The speakers included Soheyl Kadjani of Emirates NBD; and Alejandro Monterde of RakBank.

The fireside chat on ‘Debunking the Myths of Open Banking and Understanding it’s Benefits’ was moderated by Tristan Brandt, Head of Digital FS Practice, Oliver Wyman and included Sonny Zulu, MD, Retail Banking, Standard Chartered Bank UAE, and Ian Pettigrew, Regional Head of Innovation for Global Liquidity and Cash Management, HSBC (MENAT).

Session 3: Banking 4.0

The final session highlighted how banking continues to move to digital. The line-up of speakers included Tariq Queishy of EQXponential/MAD Group; Ali Khawaja of Dubai Blockchain Center; and Kareem Refaay from the London Institute of Banking & Finance.

The fireside chat on ‘Fight against fraud in a digital world’ was moderated by Paul Epping of EQXponential. Ani Dave of CX Unicorn and Noman Rasheed of Noor Bank were the panelists.

Mashreq Bank, Bank of Sharjah, HSBC, Commercial Bank of Dubai, and IG were Support Partners of the New Age Banking Summit 2019. Maveric Systems was the Digital Transformation Partner. HPS, Credentek, and Enabler ONE were the supporting partners of the event.

The New Age Banking Awards was also co-located with the New Age Banking Summit. The best performing banking and fintech companies were felicitated at the Awards.

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