TUV Nord, Middle East, a world renowned and leading accreditation firm for certification of management systems, has awarded ISO 9001:2015 to Travel Point LLC, Oman’s largest travel & hospitality company, as their first travel management company to be certified for quality management.
The certificate ensures key processes within the company that deliver customer excellence across various business verticals such as- Corporate Travel, Retail Travel, Holidays, Hajj/Umra travel, Tourist Visa processing are up to international standard, and consistent quality is maintained across the value/supply chain.
The ISO 9001 standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process assessment and continual improvement.
“We have developed and implemented our quality management system in order to improve the overall performance, maintain a high-level of quality and strong customer service and to provide a sound basis for sustainable development initiatives. Our decision to work towards ISO 9001:2015 version accreditation demonstrates the commitment to providing a high-quality and consistent services to our clients and our ongoing investment in technology and development,” Sunil D’Souza, CEO, Travel Point Oman said. “Quality is paramount at Travel Point. We will enhance our services to customers at no extra cost,” he added.
Sanjith Nair, Travel Point, audit management representative for ISO said, “The ISO award demonstrates an international recognition of our conformance to a world class quality standard and the certificate provides concrete evidence of our dedication to excellence in the provision of our services. We are extremely proud of our achievement and will strive to continually improve the quality of our products & services that in turn increases the satisfaction of our customers, employees, shareholders, suppliers & society at large. We integrate the attitude of quality in our daily work and continuously challenge ourselves to improve the quality management system to provide products that meet or exceed the needs and expectations of our customers, always complying with the specifications and regulations.”
Sudeep Joseph, Head of Travel, said though corona virus had impacted travel globally, the cruise season is bound to pick up into Oman and out of Oman. “In-bound tourism is also bound to improve,” he said.
Basheer Al Salem, Country Manager, Oman, TUV Nord, Middle East, was also present.